Management and Self Development (MSD)

1. COACHING

Effective managers are increasingly being depicted as coaches rather than bosses. They are expected to provide instruction, guidance, advice and encouragement to help employees improve their performance.

This Program is aimed at developing the coaching skills of managers who provide support their staff.

OBJECTIVES
This Program will help participants to:

	understand the benefits of coaching in the workplace
	acquire the skills necessary to effectively coach staff
	improve abilities in analyzing their own and their emplyee's performance in order to create a supportive climate

CONTENTS

	Definition of Coaching and Counciling
	Understanding yourself
	What is a Coach ?
	Coaching - what do they mean, what are the common areas and the differences ?
	Using Coaching as a change method
	The benefits of Coaching
	The Coaching process
	The core skills of effective Coach
	Essential Coaching skills
	Listening managers Deep listening skills The magic in being understood Listening between the lines
	Planning your Coaching assignment
	Using Coaching to improve productivity
	Communicating ideas
	Monitoring progress
	Providing effective feedback
	The differences between Coaching and Counseling

METHODS
Lecture-discussions, case studies and role plays.

TARGET AUDIENCE
Managers and Supervisors and staff with coaching responsibilities.

LANGUAGE
The Program will be presented in English.

DURATION
24 training hours, four days, morning and afternoon sessions.

2. INTRODUCTION TO BANKING

Inducting new employees is essential to help them "fit" into their organizations. While individual banks take on the responsibility of getting their new recruits acquainted with their job duties, colleagues, bank policies and goals this Program introduces the new entrants to the whole spectrum of banking activities and the banking environment.

OBJECTIVES
This Program will help participants to:

gain an overview of the banking business, and appreciate the larger context in which they will perform the roles expected of them.

CONTENTS

	Current economic and financial scene
	The role of the Central Bank of Kuwait
	Modern banking systems and functions of the commercial banks, current accounts, savings accounts, cheque/ credit/ debit cards, and other banking services
	Money transmission/ clearing system - including electronic payment systems (e.g. Point of Sale, Knet, Internet, and SWIFT, Telebanking, Real Time Gross Systems, (KD settlement))
	Treasury functions
	Letters of Credit - Guarantees and Collections
	Bank book-keeping
	Management in bank
	Customer Care
	Role of IT in banking
	Banking fraud/ money laundering
	Loans
	Islamic Banking

METHODS
Lecture-discussions, individual and group assignments, role plays, exercises and computer training. There will be an end of program 'test'.

TARGET AUDIENCE
Management trainees and other new staff.

LANGUAGE
The Program will be presented in English.

DURATION
45 training hours, nine days, morning and evening sessions.

3. PRACTICAL CREATIVITY

Creativity is crucial to long term business survival and profitability. It is the key to creating and implementing a constant flow of new products, services and ideas to improve current processes and operations. In a rapidly changing world, creativity is essential for banks to stay ahead of competitors.

OBJECTIVES
This Program will help participants to:

	develop a clear understanding of the logic of creative thinking and concept change
	learn creative attitude that can be used to identify opportunities in business as well as private life
	master the use of tools and techniques that can be applied systematically to increase individual as well as group creativity.

CONTENTS

	The growing need for creativity in financial institutions
	Adding value to information creating concepts
	Developing the skill of thinking
	The nature of creativity
	Thinking creatively Remove the restraints Dedicate time Think out loud Look for distant parallels Experiment and learn
	Creating an environment to stimulate creativity
	Dealing with rejection
	Increase group creativity Selecting a group Defining the problem Facilitating the process
	Setting a personal agenda

METHODS
Lecture discussions, case-studies, exercises and video films.

TARGET AUDIENCE
Managers, Supervisors, Officers from different divisions of the bank particularly in marketing, business development and operations department.

LANGUAGE
The Program will be presented in English.

DURATION
18 training hours, three days, morning and afternoon sessions.

4. STRESS AND TIME MANAGEMENT

Stress can be effectively recognized and managed. The key is to understand our own signs of stress, select a few techniques to manage stress and then consistently use those techniques. Good time management helps in reducing long-term stress. It puts you in control of where you are going and helps you to increase your productivity.

OBJECTIVES
This Program will help participants to:

	understand the value of time and how to improve time use habits
	focus on priorities by attending to most important and urgent things first
	manage and avoid distractions to create more time
	anticipate and prepare for stressful conditions
	develop techniques to manage stressful situations

CONTENTS

	Basic concepts around time : defining your time chanllenges Perception about time Identifying time wasters Assessing current time management systems
	Establishing goals and achieving them Building business goals and aligning them to the corporate goals and objectives Setting priorities/ re-prioritizing them Tools and techniques to manage interruptions Planning and scheduling time to maximize productivity
	Leveraging time Using delegation as a time saver Managing meeting effectively Maximizing team's time
	Pulling it all together and developing an action plan Committing to a new time management plan
	Handling pressure and stress Stress management: Definition, major causes and impact The relationship between stress and performance Techniques for coping with and controlling stress

METHODS
Lecture-discussions, role plays and exercises

TARGET AUDIENCE
Newly appointed supervisors, officers and management trainees

LANGUAGE
The Program will be presented in English

DURATION
30 training hours, five days, morning and afternoon sessions

5. TALLENT MANAGEMENT

Organizations recognize talented people as key to their major successes. However, almost all organizations are experiencing a turnover of key employees, those who have shown great potential and added significant value to the operation. This Program will help participants to attract, inspire high flyers and retain people who are important to your business.

OBJECTIVES
This Program will help participants to:

	achieve the talent you need for your vision and strategies
	retain the talent to achieve the vision, strategies and objectives
	effectively utilize the key talent management process (performance management, talent reviews, succession planning, etc.)
	improve your existing talent management processes and practices

CONTENTS

	Defining talent, fast-stream, high flyers Who are they? What is their typical background? The psyschology of giftedness, genius and creativity
	Is talent born or made ? Cognitive ability and social intelligence What is the ability profile of high average vs. high flyers? What are their preferences and values?
	Assessing, managing and developing talent in people Strategies for talent development Coaching, mentoring and developing the best Coaching people to develop their knowledge, social skills and political awareness Succession planning and career development
	How do organizations retain these talented people Rewarding talented people Do talented people need different reward incentives? Social vs. monetary rewards Systematic and integrated talent management policies HR policies and practices of highly successful organizations

METHODS
Lecture-discussions, case studies and role plays

TARGET AUDIENCE
Supervisory staff with a minimum of 2 years banking experience

LANGUAGE
The Program will be presented in English

DURATION
24 training hours, four days, morning and afternoon sessions

6. TRAIN THE TRAINER (HR Staff)

The ability to train staff is one of the primary skills of the effective manager. The training process must be well structured and should include a number of key elements for it to be effective. This course aims to enable participants to design, train, evaluated and follow up effective training Programs.

OBJECTIVES
This Program will help participants to:

	identify the characteristics of a competent trainer
	discover the different behavioral styles
	learn what a solid training program consists of
	explain various methods for making programs active and interesting
	develop strategies for handling difficult participants
	gain the key concepts of effective presentations

CONTENTS

	Personal styles and instructional strategies Teachning/ learning styles and/or psyscological types of people Linking style with instructional strategies
	Adult Learning Assumptions and priciples of adult learners Characteristics of the adult learner Implications of the trainer and the learner
	Designing Training Program Writing instructional learning objectives Main elements of program design Preparing an outline for a training session Training session
	Choosing the Appropriate Training Method From brainstorming to case studies Advantages and disadvantages of Training methods
	Presenting the Appropriate Training Method Fundamentals of effective speaking Verbal and non-verbal components of communication Ways to get attention and keep interest Delivery and critique of training sessions Handling difficult participants

METHODS
Lecture, interactive discussions, role plays, case studies, individual and group assignments.

TARGET AUDIENCE
New trainers, Managers and Supervisors who deliver training for their teams

LANGUAGE
The Program will be presented in English.

DURATION
24 training hours, four days, morning and afternoon sessions.

7. UNDERSTAND YOURSELF

Many of us are not inclined to spend much time on self-reflection. On the other hand, it might be difficult to find time to think about who we are, our drives and personalities, our habits and values. As a result, many of us have a pretty low level of self-awareness. Understanding ourselves can improve our ability to identify opportunities for professional development and personal growth.

OBJECTIVES
This Program will help participants to:

	Provide participanys with an opportunity to better understand themselves
	Understand the major personal skills and attitudes (mainly tolerance disunity) that are required for successful execution of a controller/ officers duties and responsibilities

CONTENTS

	The importance of knowing
	Knowing and understanding yourself
	Types of personality
	Dealing with different personality type
	How to appreciate personality diversity at the work place
	Developing an action plan for personal change

METHODS
Interactive lectures, individual and group assignments, role plays and exercises.

TARGET AUDIENCE
Management trainees and newly appointed officers and supervisors

LANGUAGE
The Program will be presented in English.

DURATION
18 training hours, three days, morning and afternoon sessions.