Information Technology (IT)

1. ADVANCED PROJECT MANAGEMENT

Learn the skills essential for project sucess in today's tough business environment. Acquire a streamlined, best-practices approach to planning and managing projects of any size.

OBJECTIVES
This Program will help participants to:

	review and validate project objectives
	establish a multi-functional project team
	define the framework by which team members will work together
	develop the work breakdown structure and assign ownership to each task
	produce a schedule that can be managed by critical path and float

CONTENTS

	Establishing solid Project Management Fundamentals
	Start the Project clearly understanding what the project is all about
	Developing a successful and robust project plan
	Tracking and managing the project
	Refine estimates and finalize resource requirements
	Develop risk management plans
	Manage issues, changes and additional risks

METHODS
Lecture-discussions.

TARGET AUDIENCE
Senior IT Project Managers/and or experienced Project Managers and Senior Managers who are involved in Project Management.

LANGUAGE
The Program will be presented in English.

DURATION
18 training hours, three days, morning and afternoon sessions.

2. ELECTRONIC CHANNEL FRAUD DETECTION

Banks today are linking their systems across enterprise-wide networks and virtual private networks, as well as increasing their exposure to customers, competitors, browsers and hackers on the Internet. Each connection magnifies the vulnerability to attack.
This program provides the fundamental knowledge you need to analyze risks to your Electronic Channel and Systems.

OBJECTIVES
This Program will help participants to:

	understand how e-fraud occurs
	protect e-banking channels
	implement pre-emptive anti-fraud techniques
	learn how to prevent the systems through network security

CONTENTS

	Network penetration internal and external
	Compromised cards, accounts etc.
	Internet banking penetration
	Network vulnerability assessment
	Identifying breach points
	Network device security
	Network monitors
	Intrusion detection systems
	Automated alerts
	Wireless LAN connections

METHODS
Lecture-discussions and case studies.

TARGET AUDIENCE
IT staff and those who are responsible for systems security in the bank.

LANGUAGE
The Program will be presented in English.

DURATION
24 training hours, four days, morning and afternoon sessions.

3. ETHICAL HACKING

Most banks now realize that in order to defend themselves against the threat of attack by hackers, crackers, and indeed any individual intent on causing disruption to their IT systems, they must have an informed and current understanding of the present-day methodologies, tools and vulnerabilities which allow these exploits to happen.

OBJECTIVES
This Program will help participants to:

	build a strong awareness of the wide range of risks and threats
	provide participants with a solid understanding of the control measures that need to be put in place in order to limit and organization's vulnerabilities and risk attack
	help organizations take pre-emptive measures against malicious attempts by attacking the system themselves.

CONTENTS

	Ethics and legality
	Foot printing
	Scanning
	System hacking
	Trojans and backdoors
	Sniffers
	Denial of service
	Session hijacking
	Hacking web servers
	Web based password cracking techniques
	Virus and worms
	Penetration test methodology

METHODS
Lecture-discussions and hands on exercises.

TARGET AUDIENCE
This program is valuable for those involved in securing enterprise systems. Working knowledge of TCP/IP is helpful.

LANGUAGE
The Program will be presented in English.

DURATION
36 training hours, six days, morning and afternoon sessions.

4. IT SECURITY VULNERABILITY

Security professionals are faced with an overwhelming number of security advisories, intrusions, firewall alerts and vulnerability reports. Knowledge of actual hacking techniques and scenarios permits a more effective response against the growing threats from Internet access and presence.

This program is designed to gain in-depth knowledge of the risks and available solutions

OBJECTIVES
This Program will help participants to:

	assess the risk to your system from vulnerabilities and exploits
	employ exploits to validate system defenses
	conduct vulnerability scans of your networks, servers and workstations
	integrate advisories and alerts into security practices and procedures
	guard against evolving risk levels by prioritizing defensive resources
	manage ongoing vulnerability assessment

CONTENTS

	Attacks on the infrastructure
	Analyzing system exploits and vulnerabilities
	Deploying vulnerability scanning technology
	Assessing risks in an evolving environment
	Vulnerability management
	Denial of services (dos)
	Securing wireless LANS
	Roles of vulnerability scanners
	Methods of vulnerability scanning
	Determining risk levels
	Integrating security policy
	Link the security standard with ISO standards

METHODS
Lecture-discussions and hands-on exercises.

TARGET AUDIENCE
Bank staffs involved in securing enterprises systems. Working knowledge of TCP/IP is helpful.

LANGUAGE
The Program will be presented in English.

DURATION
24 training hours, four days, morning and afternoon sessions.

5. NEGOTIATION SKILLS FOR IT OFFICERS

In business "Negotiation skills" are a key factor in achieving success. Indeed the ability to negotiate is essential if all parties to the discussion are to be satisfied with the outcome and willing to enter into future agreements.

This program will address the essential elements of successful negotiation skills from a very practical perspective.

OBJECTIVES
This Program will help participants to:

	provide with practical understanding of what brings about a successful conclusion to a negotiation
	equip with a framework which enables them to : Identify influencers Plan the negotiaion Explore opportunities

CONTENTS

	Goods negotiators
	Identify and enhance personal negotiating styles to achieve the best results for the bank
	Recognize and cultivate the qualities of a model negotiator
	Understand the crucial relationship between perceived power and perceived need at the negotiating table
	Plan and prepare for negotiations more effectively
	Describe the key stages in the process of negotiation
	Negotiation tactic/ strategies
	Negotiation forces
	Distinguish between the context and the content of negotiations by reading and responding to the non-verbal signals and body language
	Overcome genuine objections while avoiding unnecessary conflict
	Negotiation with colleagues
	Action plan

METHODS
Lecture-discussions and case studies.

TARGET AUDIENCE
IT staff and those who need to learn this skill.

LANGUAGE
The Program will be presented in English.

DURATION
24 training hours, four days, morning and afternoon sessions.

6. QUALITY ASSURANCE FOR IT

Customers today are choosy. They demand more than just a basic product and service. It is recognized that quality products and services and the associated customer satisfaction are essential factors for survival of any organization in today's world of high competition. This requires organizations to strive to make best use of available resources and opportunities in providing quality goods and services. It is shown that embracing Total Quality Management (TQM) throughout an organization can help achieve these goals.

OBJECTIVES
This Program will help participants to:

	set quality improvement objectives in systems development,develop solutions for typical problems in quality improvement and identify steps, roles and responsibilities in a quality improvement program
	define the topics for standards and procedures withing a systems development and support organization
	develop practical quality measurement and evaluation metrics and ways to capture and analyze them
	recognize and be prepared to address critical issues that have been central to resistance to effective quality improvements
	highlight the need for a participative approach which combines top-down, middle-out, and bottom-up tactics
	promote quality consciousness throughout the organization

CONTENTS

	Definitions of TQM: Descriptive (ISO 9000), and prescriptive (Deming, Juran, Crosby)
	Your role in quality: Understanding the customer
	Problem solving techniques: Consensus, analysis and cause and effect
	Product and service quality: Measuring product quality, identifying opportunitites and surveys
	Productivity and performance: Project management and performance quality agreements
	Performance issues: Planning and the CSF methodology
	The development life cycle: CASE, object oriented development reusability and joint application design
	Systems support maintanance
	Managing the human dimension
	Standards and procedures and quality assurance
	Service Level Agreements

METHODS
Interactive sessions, lectures and case studies.

TARGET AUDIENCE
IT managers, project leaders, senior system analysts and IT auditors.

LANGUAGE
The Program will be presented in English.

DURATION
24 training hours, four days, morning and afternoon sessions.