Banking Operations (BO)

1. CARDS PIN AND CHIP

Smart Card technology is seen as a major driver in reducing global plastic card fraud while also enhancing the services available to customers.

This Program will assist participants to understand and prepare for its introduction.

OBJECTIVES
This Program will help participants to:

	Appreciate of the level of fraud currently suffered by card issuers
	Understand the benefits of switching to ‘smart’ card technology in reducing fraud
	Have an insight into the probable development in the plastic card business

CONTENTS

	Security features available in the current generation of plastic card
	The types of fraud currently suffered by card issuers
	The level of fraud currently suffered by card issuers
	The technical features of smart cards/CHIP technology
	Educating customers on the use of PIN – advertising campaigns
	Educating merchants, retailers, service providers – new equipment?
	Preventing fraud
	Marketing opportunities
	The future of plastic cards

METHODS
Lecture-discussions and case studies

TARGET AUDIENCE
Senior staff from Operations, Credit Card, Auditors and Marketing Department responsible for developing and handling this segment.

LANGUAGE
The Program will be presented in English.

DURATION
16.5 training hours, three days, morning and afternoon sessions.

2. UNIFORM RULES FOR DOCUMENTARY CREDITS AND PRACTICE 600; INTERNATIONAL STANDARD BANKING PRACTICE 645

Bankers who desire to be successful in the business of documentary credits need to be equipped with a thorough understanding of the Uniform Customs and Practice for Documentary Credits, issued by the International Chamber of Commerce (ICC) and subsequent revisions to these rules from time to time. The ICC has issued a new edition of UCP rules, which came into effect in July, 2007. ISBP Publication 645 has also become an accepted practice and thus part of rules and regulation for documentary credits and therefore local bankers need to enhance their knowledge in this area.
 
Additionally In a country, such as Kuwait, which is dependent upon international trade – both export and import – a deep understanding of the problems that may, and do, arise in trade finance are critical for Bankers.

OBJECTIVES
This Program will help participants to:

	Examine the impact of UCP 600 on Letter of Credit operatives
	Draw out comparisons of UCP 500 to 600
	Show and discuss the major changes in practice between the two publications
	Know the practical aspects of ISBP 645 and its application on handling of transactions
	Understand how to handle problems which arise in Trade Finance
	To identify and minimize risks arising from fraud and errors in International Trade Finance

CONTENTS

	Step by step comparison and explanation of the differences between the current UCP 500 and UCP 600
	The practical impact of the changes to all parties involved in Letters of Credit (LC's) operations
	Changes affecting banks' liabilities on issuance of LC's and rejection or negotiation of documents
	Discuss the impact of ISBP on handling discrepancies and document checking processes
	Problem which arise in: Letters of Credit Letters of Guarantee Demand Guarantees Standby Credits Sureties Bankers Acceptance
	Recent court decisions Kuwait International
	Recent Arbitrations by the International Chamber of Commerce Commission
	UCP 500, URC 522 & 525
	ISP 98, Electronic Letters of Credit (eUCP)
	Identifying risks at an early stage
	Marine piracy
	Forgery and commercial fraud

METHODS
Lectures- discussions and case-studies.

TARGET AUDIENCE
Senior Officers and Managers of LC operations and senior staff working in Trade Finance Departments.

LANGUAGE
The Program will be presented in English.

PRE-REQUISITE
Participants should have a working knowledge of UCP 500.

DURATION
27.5 training hours, five days, morning and afternoon sessions

3. INTRODUCTION TO BANKING

Inducting new employees is essential to help them "fit" into their organizations. While individual banks take on the responsibility of getting their new recruits acquainted with their job duties, colleagues, bank policies and goals this Program introduces the new entrants to the whole spectrum of banking activities and the banking environment.

OBJECTIVES
This Program will help participants to:

gain an overview of the banking business, and appreciate the larger context in which they will perform the roles expected of them

CONTENTS

	Current economic and financial scene
	The role of the Central Bank of Kuwait
	Modern banking systems and functions of the commercial banks, current accounts, savings accounts, cheque/credit/debit cards, and other banking services
	Money transmission/clearing system – including electronic payment systems e.g. Point of Sale, Knet, Internet, and SWIFT, Telebanking, Real Time Gross System, (KD settlement)
	Treasury functions
	Letters of Credit - Guarantees and Collections
	Bank book-keeping
	Management in banks
	Customer care
	Role of IT in banking
	Banking fraud/money laundering
	Loans
	Islamic Banking

METHODS
Lecture-discussions, individual and group assignments, role plays, exercises and computer training. There will be an end of Program ‘test’

TARGET AUDIENCE
Management trainees and other new staff

LANGUAGE
The Program will be presented in Arabic

DURATION
45 training hours, nine days, morning and evening sessions

4. BANKING OPERATIONS FOR NEW STAFF

Fresh blood is the lifeline of banking industry. Focused training in this area can groom new trainees to be assets for the bank. An overall view of the operations area will be covered in this Program so that the participants better understand this field.

OBJECTIVES
This Program will help participants to:

	Enhance the knowledge and awareness of the basics of an operations department.
	Familiarize themselves with the types of products and detailed processing of different transactions within the environment of back office operations

CONTENTS

	Introduction
	Banking business – importance and impact on economy
	Banking services and products
	Banking Operations
	Deposits
	Types of accounts and deposits
	Account opening- closing process
	Fixed deposit opening, renewal, cancellation
	Loans
	Types of loans
	Granting a loan process
	Card Services
	Types of Cards
	Process card applications, renewals, cancellation
	Electronic Services
	ATMs, Internet Banking
	Other Services
	Cheques
	Clearing cheques
	Transfer of funds
	Demand drafts
	Telex transfer
	Standing orders

METHODS
Lecture-discussions and case studies

TARGET AUDIENCE
Banking Operations staff with minimum 1 year experience

LANGUAGE
The Program will be presented in English

DURATION
16.5 training hours, three days, morning and afternoon sessions

5. ISLAMIC BANKING OPERATIONS

Islamic banking is growing quickly. Big banks across the world are opening up their Islamic counters for their customers, who have a big appetite for this area. Kuwait's market for Islamic banking is also developing rapidly.

Staff in operations needs to trained in this area in order to handle Islamic transactions as they happen.

OBJECTIVES
This Program will help participants to:

	Appreciate the main difference between Islamic banking and conventional banking
	Familiarize themselves with the Islamic products being used in Islamic Banking
	Learn how to handle Islamic products used in Trade Finance, Loans and Treasury back offices
	Become skilled at calculating repayment schedules, use appropriate mapping and modeling techniques to create new and support existing processes

CONTENTS

	Islamic banking vs conventional banking
	Islamic banking products and their impact on operations back offices
	Handling Murabaha Letters of Credits - At issuing step, when documents are received and Murabaha is effected
	Processing Documentary Collections transaction under Islamic banking
	Processing transactions under Murabaha, Modaraba, Musharika, Ijara, Istasna, Tawarrok/Tawreek
	Processing treasury transaction under Sukuks, Murabaha, Modaraba, Musharika, Baii Al Salam, Istasna and Baii Al Einah
	Documentation involved in various Islamic products discussed above
	Repayment and recovery processing
	Settling of transactions at maturity and handling over dues

METHODS
Lecture-discussions and case studies

TARGET AUDIENCE
Managers, Supervisors and Staff from operations' departments

LANGUAGE
The Program will be presented in English

DURATION
16.5 training hours, three days, morning and afternoon sessions.

6. PROCESS MAPPING TECHNIQUES

Process Mapping is often used to deliver step changes in productivity or to deliver radical change within an Organization. The mapping and modeling techniques enable organizations to document, understand, analyze and improve its processes, leading to significant gains in performance.

This Program will provide participants with the critical knowledge and skills needed to implement these techniques

OBJECTIVES
This Program will help participants to:

	Learn how business processes link to business strategy, objectives and issues
	Understand the range of business processes
	Use appropriate mapping and modeling techniques to create new and support existing processes
	Demonstrate working knowledge of process modeling and charting tools
	Evaluate the effectiveness of current processes
	Map new and improved processes

CONTENTS

	The purpose of different processes
	The need to analyze processes
	Critical success factors for effective process mapping
	Linking business processes to business strategy and objectives
	Process mapping in the business context
	Stakeholder requirements
	Core, guiding and enabling processes
	Designing process architecture
	Identifying process priorities
	IT as an enabler of change
	Integration of the process modeling and system development projects
	Scoping the area of change
	Business implications of change
	Approaches - top-down to event-driven
	Analysis of common techniques
	Roles and responsibilities
	Analyzing existing processes and their performance
	Process mapping metrics
	Renewing process design
	Defining new processes
	Verifying the design
	Developing a benefits map
	Benefits Scorecard
	Managing benefits delivery
	Creating an action plan for the future
	Activity based costing

METHODS
Lecture-discussions and case studies

TARGET AUDIENCE
Senior Managers, Managers and Supervisors involved in this field

LANGUAGE
The Program will be presented in English

DURATION
27.5 training hours, five days, morning and afternoon sessions.